FAQ
KROZADO Accepts the Paypal, Debit & Credit Card, Klarna.
All transactions on our official website are settled in US Dollars. If you pay with a non-US Dollar credit card, your card issuing bank may charge an additional exchange rate conversion fee or incur an exchange rate loss, please contact your bank for any additional charges and request a refund if necessary.
Transactions are secure. All payments are made through trusted third-party payment processors that use encryption technology to protect your data.
Card details remain private. KROZADO does not store any card details on its website, thus ensuring that your payment details are safe and secure.
Checkout is protected. Our checkout process is protected by industry-standard 128-bit SSL encryption, keeping your personal information secure.
You can shop with confidence knowing that your payment details are safe and secure.
Order Processing:
Most in-stock items are processed within 5-10 business days.
Typical Delivery Times:
Electric Bikes: Estimated delivery time is 5-10 business days depending on location if stock e-bike. If Ships from factory, estimated delivery time is 20-45 business days.
Van Kit: Ships from our factory, estimated delivery time is 20-45 business days depending on your location.
Important Notes
-We have no control over the delivery date once the carrier receives your package.
-Remote areas may take longer to deliver. Estimated delivery times will vary depending on your address.
-Any delivery date we provide is an estimate. We are not responsible for loss or damage caused by unavoidable delays.
-We reserve the right to charge you double the shipping cost for reshipment or a refund if the package is returned to us due to failure to pick up on time, incorrect address, or any other reason.
-Special Circumstances: During peak order periods, new product releases, or restocking periods, shipping times may be longer. We will update you on these situations in an email. We work hard to process orders and appreciate your understanding if there are delays.
If you are experiencing shipping issues
If you do not receive your package within the estimated shipping time or have any items missing, please contact our team.
The warranty period, please contact our team. If non-human damage is found within the warranty period, we will send replacement parts free of charge.
After the warranty period, the customer is responsible for the cost of replacement parts and shipping fees. The product we sell are brand-new, factory-standard products, and all parts are identical to the original components.